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Pema Kongpo, Product Manager for Sitetracker, shares top tips from the latest release

It’s been a big year for Sitetracker, and with Release 36 completed, we sat down with Product Manager Pema Kongpo to hear more about the latest release and gain a glimpse of what the future holds for Sitetracker. 

Hi Pema! Tell us a little bit about yourself. 

I’m the Product Manager for the PM/Deploy product areas in Sitetracker. Some of the key areas that my team and I focus on are Trackers, Projects, Maps, Content & File Storage, Finances, as well as the Sitetracker to Sitetracker Integration. I initially started at Sitetracker a few years ago focusing primarily on product education & adoption while helping to build out all the different ways we evaluate and collect customer feedback.

When I’m not busy product managing, I spend my time in studios either painting or throwing some pots. I consider myself a creative problem solver, and I’m a huge fan of making things. At Sitetracker, I get the chance to work with a team of great people to solve challenging problems and create new or improved experiences for our customers. Win-win! 

Release 36 is the most recent release of 2019. What are some of the features from Release 36 you are excited about? 

One of the features I’m most excited about is the new Form Designer and all the improvements that come with it. Our entire product team has been working on Forms for almost a year, and it’s exciting to see all of it coming together. Form Designer is one of the final key pieces that make it possible for our customers to build and use Forms to streamline and capture data. The new Form Designer was built with our customer Admins in mind and has a lot of elements from the well known Template Designer.  

I encourage all customers to check it out and see exactly what Forms can do for them. Forms are available on both the Mobile and Web applications and allow customers to really streamline the experience of collecting data without taking away from the user experience. You can display and update data in linked records directly from a form—this avoids data duplication. Each of the items on a form includes descriptions that make it easier for end-users to enter accurate information. Forms also feature conditional rendering which allows a customer to flexibly collect information without overloading their employees or vendors with items that are irrelevant in a particular scenario.  Best of all, these can all be configured from the new Form Designer! 

Trackers are one of our most popular features. What are the latest updates to trackers? Any tips for how to maximize your tracker experience? 

Trackers aren’t just one of the most popular features, they are a cornerstone of Sitetracker and the most prominently used feature by a long shot!  Because of this, we’re always working on making it more feature-rich and improving usability along the way. If you’ve been with Sitetracker for a while, you probably know that the Trackers you see today have come a long way from a year ago alone.  

In more recent months, we’ve done a lot behind the scenes to make some of the most requested features possible to develop. One of the features we just released includes significant improvements to the grouping functionality in Trackers. Starting with Release 36, you’ll be able to apply multiple levels of groupings that actually persist in the Tracker, even across devices! This equips our Tracker savvy customers to utilize reporting capabilities as they do day-to-day work.  

So, what’s next? How about a glimpse into the future…   

Honestly, I’m really excited about two of the enhancements coming out next.  

On the mobile side of things, we’ve completely reconstructed the way you manage files by really focusing on the user experience. After the next release, uploading multiple files (yes, at the same time!) will take a fraction of the time it takes to upload a single file right now, which will save people in the field a ton of time. You’ll also be able to download and delete multiple files easily with a new files UI. 

The other enhancement, and potentially one of the most requested, highly anticipated features in the history of Sitetracker is the ability to filter by colors in a Tracker. I’m mostly excited to get this feature out to all our customers so it can stop haunting me in my dreams! Our team’s done a lot to get to this point, and it’s going to be great to finally deliver this feature to all of our customers in the next release. Stay tuned! 

To learn more about Sitetracker’s latest release, read the public release notes.

Reach new heights with Sitetracker Certification

Last week Sitetracker employees, customers, and partners joined forces to participate in the beta release of our first-ever Sitetracker Certification course, PowerUp. What is Sitetracker Certification? It’s the best way to develop new Sitetracker skills, optimize the way your team works, and advance your career. Pre-register for Sitetracker Certification now!

The first course, PowerUp, is aimed at power users of Sitetracker: administrators, business process owners, and partners. PowerUp was a hands-on, collaborative course where Sitetracker users learn how to get the most out of Sitetracker. Throughout the week, participants developed the skills required to maintain, update, and customize their Sitetracker organizations. 

Over the course of a few days, participants completed six different instructional units ranging in topics from access and automation to learning how to best use the data gathered in Sitetracker. Each day was filled with hands-on exercises,  ensuring everyone mastered their Sitetracker skills. Plus, roundtable discussions with employees, partners, and fellow Sitetracker customers provided great insights into best practices for Sitetracker. At the end of the week, everyone completed and passed the certification exam. 

According to Aurora Decker, Director of Revenue at Epic Wireless, “The best part of the PowerUp course was feeling like I can go back to my company with valid useful knowledge and an enhanced skill set to showcase how valuable Sitetracker can be.”  

“I would absolutely recommend this course. Because of the training format, I think this course would be really beneficial especially for people who have gotten their feet wet to master Sitetracker.”

Kendrick Brooks, Program Analyst at SAC Wireless

We are thrilled to hear the feedback about PowerUp from customers and employees and we are really excited about developing new certification courses. We look forward to growing the community of Sitetracker users and help our customers get the most out of Sitetracker. 

Every Sitetracker user should have the opportunity to learn Sitetracker best practices to ensure that they’re set up for success. Sitetracker Certification will be available in 2020, and spots are already filling up! If you or a colleague are interested in attending a Sitetracker Certification course in the future, go here and pre-register. 

Heroes of Telecom Awards: nominations are open

Earlier this week, we announced a call for entries in the Heroes of Telecom Awards 2019 and the nominees have come flooding in.

Celebrating the USA’s most innovative telecom companies, products, and people, Sitetracker’s Heroes of Telecom Awards will recognize those that push the industry boundaries and upend the status quo.

“These heroes and their organizations deserve to be recognized for the culture, hard work, and processes that make them unique,” said Brett Cupta, Sitetrackers VP of Customer Success. “In this era of tremendous change,” Cupta continued, “when 5G promises to revolutionize entire markets and create unprecedented challenges, it’s important to celebrate the heroes of telecom that are driving transformation and change.”

The inaugural awards ceremony will be held on center ice at the T-Mobile Arena in Las Vegas, NV on Wednesday, November 20, 2019. Nominations are open to companies and individuals in the following categories:

• Project Manager of the Year – Project managers are the unsung heroes of the telecom industry. With the increase in the volume, variety, and velocity of projects these individuals are doing more with less and pushing their organization forward by demonstrating outstanding leadership.
• Most Innovative Telecom Company – Creativity in process and technology can greatly enhance the operational efficiency of an organization This award celebrates those that push the industry boundaries and upend the status quo.
• Corporate Responsibility – Corporate responsibility is the way an organization takes accountability for its actions and its impact on stakeholders and communities. It includes the way a company conducts its business, how it manages its impact on the environment, and how it supports community activities.
• Best Company Culture – A strong company culture includes a variety of elements, including work environment, company mission, values, ethics, expectations, and goals.
• Most Influential Woman in Telecom – The winner of this award has devoted tremendous energy and commitment to the telecom industry and her team. This woman is a leader in her organization and a role model in the industry.
• Judges’ Choice – We would like to honor an entry that, while it did not win in any single category, stood out as an exceptional submission. No submissions are required to enter this award but Judges’ choice will be selected from a non-winning entry from the other five categories.

“Every day we work with tens of thousands of folks in the telecom industry and are fortunate to work with the industry’s best and brightest,” said Giuseppe Incitti, CEO of Sitetracker. “The telecom ecosystem is changing quickly and we look forward to celebrating the true heroes of telecom: the dedicated workers delivering results and pushing their organizations to get better and better.”

For more information and to submit a nomination for yourself or others, please visit https://www.sitetracker.com/telecom-heroes.